Find answers to your questions and get the support you need
Find answers to the most common questions
To book a homestay, simply search for your desired location, select your dates and number of guests, browse available properties, and click "Reserve" to complete your booking. You'll need to provide payment information, but you won't be charged until the host accepts your request.
Cancellation policies vary by property. Most hosts offer flexible, moderate, or strict cancellation policies. You can view the specific policy for each property before booking. In most cases, you can cancel for free up to 24 hours before check-in.
Once your booking is confirmed, you can message your host directly through the RumaStay platform. Hosts typically respond within a few hours. For urgent matters, you can also contact our 24/7 support team.
Yes, all our hosts are verified and properties are inspected for safety. We provide 24/7 support, secure payments, and comprehensive insurance coverage. You can also read reviews from previous guests to ensure a safe and comfortable stay.
To list your property, click "Become a Host" and follow the simple step-by-step process. You'll need to provide property details, upload photos, set your availability and pricing, and complete the verification process. Our team will review your listing within 24-48 hours.
Earnings vary based on your property type, location, and occupancy rate. On average, hosts earn RM 2,000-8,000 per month. You set your own rates and can adjust them based on demand and seasonality. We charge a 10% service fee on successful bookings.
We provide comprehensive support including 24/7 customer service, property insurance, professional photography services, pricing recommendations, and marketing tools. Our team is always available to help you succeed as a host.
Payments are processed securely through our platform. You'll receive your earnings (minus our service fee) within 24 hours after guest check-in. You can choose to receive payments via bank transfer or e-wallet. All payments are protected and insured.
Our support team is here to help you 24/7
Available 24/7
+60 3-1234 5678
Instant support
Response within 2 hours
support@rumastay.com